Let's get started with your return or exchange

Scroll down to read our policy!

How it Works

Select the items to return or exchange

Confirm your refund or exchange

Send it off when you can

Common Returns Questions

What is your return and exchange policy? 

We accept returns or exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached, within 60 days of purchase. You can begin by entering your email above to receive step-by-step instructions and a prepaid shipping label via email. We will issue a refund to the original form of payment once we receive your return. If you have selected an exchange, we will send out the new order once we receive your return.  

Refunds will be provided in the same way that the initial payment was made (e.g. credit card payments will be refunded directly to the same credit card). Shipping is nonrefundable. We'll provide a return label for U.S. customers, and the return shipping cost will be deducted from the refund amount. 

We also cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.   

Still have questions? Contact us at support@honeylove.co. 

What if I'm outside the U.S.?

We will accept returns/exchanges from outside the U.S. and issue a refund or send the exchange once we receive the item. For more information email us at support@honeylove.co. 

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